Refund policy
Return & Refund Policy
At CozyJournal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy.
Return Eligibility
To qualify for a return:
- The request must be submitted within 30 days of delivery.
- Items should be unused or gently used.
- Products should be returned with original packaging whenever possible.
- Proof of purchase is required.
Free Returns
We proudly provide free return shipping for eligible orders worldwide.
Non-Returnable Items
The following may not be eligible:
- Personalized or custom-made products
- Gift cards
- Clearance items marked Final Sale
- Products damaged by misuse
Refund Process
Once your return is received and inspected:
- Refunds are issued to the original payment method.
- Processing typically takes 5–10 business days.
- Your financial institution may require additional processing time.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will gladly provide a replacement or full refund.
Exchanges
If you would like another item, we recommend returning your original purchase and placing a new order.
For assistance, contact: